Verizon Live Chat
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It was a pleasure to assist you. Your chat session has ended.Thank You.
Your chat ID number is 0827081xxxx.
Welcome to Verizon Live Chat. You have selected to chat about:
TN: 718409xxxx
Subject: #Wireless Router Access#
Question: I would like to find out what is my router’s password without restarting it. plz thnk you
17:06:35 A Verizon Service Representative will be with you shortly. Thank you.
17:07:10 Agent Hridya has joined.
17:07:10 Hridya: Chat ID for this session is 08270813495.
Hridya: Thank you for contacting Verizon Live Chat. My name is Hridya and it is my goal to provide you with an outstanding service.
Hridya: Hi, How are you doing today?
Donna M: im fine and u?
Hridya: I am fine, thank you for asking.
Hridya: To maintain the security and privacy of your Verizon account, I would request you to provide us the following information:
-Is your DSL Number 718409xxxx ?
-Your first and last name.
-The Operating System (Window XP, Windows Vista, Windows 2000 or Macintosh) that you are using on the concerned computer on which you are facing the issue today.
Donna M: yes, Windows Vista
Hridya: Will 71840xxxx be the same number where we can reach in case we need to and also please tell us if this phone number accepts incoming calls from 800 or toll free numbers?
Donna M: yes it does
Hridya: Thank you for providing this information Ms. M.
Hridya: If I understand correctly you are not able to login to your DSL Modem Router and would like to know the user id and password for login, is that correct?
Donna M: yes mam
Hridya: It is my pleasure to have received this opportunity to assist you with your concerned issue. I will gladly assist you in this regard and provide you every required information and also perform every required troubleshooting steps necessary to have the issue resolved to your satisfaction.
Donna M: ok thank u
Hridya: Would you please confirm the model number and name of the modem you are using to connect to the Internet? Is it Westell 7500, 6100, 2200, 6110, Versalink 327, Actiontec or any other modem?
Donna M: i think is Actiontec i am not all that computer literate
Donna M:
Hridya: Ms. Munoz, I can very well understand your situation, please do not worry I will do everything to have the issue resolved for you.
Donna M: thnk u
Hridya: Open a web browser.
Enter http://192.168.x.x in the address bar
Hit enter or click on Go.
Donna M: is that the address bar right?
Hridya: Yes, that’s absolutely correct.
Donna M: ok i did the i see a verizon page
Hridya: In order to solve your particular problem, I’d like to start a screen sharing session that will allow me to see your screen and share your mouse and keyboard. You’ll have primary control and can end the session at any time. Please close any confidential or private windows except the chat window before clicking OK on the forthcoming notice. You are requested that please keep on responding on chat window within 5 minutes to avoid disconnection. May I begin?
Donna M: yes
Hridya: Please open the weblink given below in the Verizon Page that you have opened and let me know once it requests for the code.
www.verizon.net/sharing
Donna M: ok i did that
Hridya: Do you see the page requesting for code with a yellow Click Here tab?
Donna M: yes
Hridya: Great!
Hridya: Enter the code: 2177587 and click on the Click Here tab,
Hridya: Please click on Ok/Run/Download option if you get any during downloading of the software.
Donna M: i did it
Hridya: Thank you for giving me the privilege to access your system screen.
Donna M: i think its done
Hridya: As you can see, I am able to move the mouse remotely however your mouse will override mine. If at anytime you are uncomfortable with the session, you can click the ‘ Red Cross Button ( X ) ‘ on Go To Assist rectangular box at the bottom right corner to discontinue the session.
Donna M: hello
Hridya: Ms. M, the default user name and password for your Modem DSL are given below.
#User Name: admin#
#Password: password#
Donna M: ok thank sweety
Hridya: Ms. M, is there anything else I can assist you with today?
Donna M: thats about it my dear
Donna M: god bless u
Hridya: When you click on ‘End Chat button’ to end this chat session, please scroll down till the end where you will find an ‘Exit’ button. On clicking ‘Exit’ you will be requested to fill a short online feedback form. Please share your valuable inputs with us to serve you better.
It has been a pleasurable experience assisting such a nice and patient customer like you.
Donna M: ok thank u mam
Donna M: bye
Your session is now closed.
Thank you. Have a nice day.
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